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By: Veloxi (offline)  Oct 12 2010 12:21 pm (Read 2312 times)  
Veloxi

Hello guys, I need some help please. I have a website at http://www.whedonopolis.com/, and this morning I was editing one of the blocks with some Amazon HTML code. When I hit the "save" button, the site crashed somehow, and now I get the following error rather than the site itself:

"There has been an error in building this page. Please try again later."

Any idea what I can do to fix this? Thanks!

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By: lgarner (offline)  Oct 12 2010 14:42 pm  
lgarner

The first thing I'd try is to disable the block, since that's the last change that was made. You can do it with a SQL statement like this:

PHP Formatted Code
UPDATE gl_blocks SET is_enabled=0 WHERE name='block_name';


Just substitute your actual block name for "block_name". If you have phpMyAdmin you can use that to edit the record also.

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By: Veloxi (offline)  Oct 12 2010 15:57 pm  
Veloxi

K I changed the "is_enabled" attribute in PHPMyAdmin for that block from 1 to 0 and the site still won't load. They recently switched servers on us and the site went down then too, but they were able to fix it as explained here:

Hello,

-I enabled debugging and see that the filer(.miss) was still in the path
referenced.

Server Paths:
Please make sure you don't have anything like "/home/.SOMETHING/username"
or
/mnt/local/home/username as the path in any of your sites' scripts.
Instead, it
should just be "/home/username". If your site brings up an error now with
something
between /home/ and /username/ in the error message (or starting with
/mnt/local/),
then the path in one of your configuration files is incorrect and will
need to be updated.

I see that you updated the siteconfig.php file.

I grep'd your web directory and updated the path in the following files:

/whedonopolis.com/incon/data/$$$config$$$.cache
/whedonopolis.com/incon/data/layout_cache/$$$config$$$.cache

Your site is up and error free now.

I left $_SYSTEM['rootdebug'] = true; in the file in case you run into any
other issue.

You can set it to false or delete it completely if you like.


I've done a full site restore and the site is still down.

Anything else I could try?

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By: Veloxi (offline)  Oct 12 2010 16:35 pm  
Veloxi

K, I've deleted the block I was editing entirely from the SQL database after trying to remove the HTML code within, and still the site is broken. So confused.

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By: lgarner (offline)  Oct 12 2010 16:40 pm  
lgarner

Well, typically that error indicates a severe PHP error, like the inability to include a needed file, for instance. You might need to look in your web server's error log, if you have access to it.

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By: Veloxi (offline)  Oct 12 2010 16:47 pm  
Veloxi

Quote by: lgarner

Well, typically that error indicates a severe PHP error, like the inability to include a needed file, for instance. You might need to look in your web server's error log, if you have access to it.


I can't seem to find that anywhere, but I've asked Dreamhost to either tell me where I can see it or supply me with it. Thanks!

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By: Mark (offline)  Oct 12 2010 16:53 pm  
Mark

Let's turn on debugging and see what shows up. Edit siteconfig.php and set $_SYSTEM['rootdebug'] = true; this should give some improved error messages. Also, check the error.log file and see if there is anything there to give a clue.

Thanks!
Mark

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By: Veloxi (offline)  Oct 12 2010 17:05 pm  
Veloxi

K, it's on, but it's too long to post, could you please take a look?

ttp://www.whedonopolis.com/

I'm also attaching the error.log file. This one seems to come up a lot:

[Tue Oct 12 09:57:19 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html

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By: Veloxi (offline)  Oct 12 2010 17:07 pm  
Veloxi

K, it's on, but it's too long to post, could you please take a look?

ttp://www.whedonopolis.com/

I'm also attaching the error.log file. This one seems to come up a lot:

[Tue Oct 12 09:57:19 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html

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By: Veloxi (offline)  Oct 12 2010 17:10 pm  
Veloxi

K, I can't attach the file for some reason, so here's the error log:

PHP Formatted Code
[Tue Oct 12 00:56:33 2010] [emerg] mod_fcgid: server is restarted, pid 4246 must exit
[Tue Oct 12 00:56:33 2010] [emerg] mod_fcgid: server is restarted, pid 4247 must exit
[Tue Oct 12 00:57:35 2010] [error] [client 99.176.57.95] File does not exist: /home/whedonopolis/whedonopolis.com/internal_error.html, referer: http://www.google.com/search?hl=en&sour ... oEBU_Q-hFx
[Tue Oct 12 01:02:48 2010] [error] [client 222.76.218.41] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 02:00:32 2010] [error] [client 222.76.218.41] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 02:18:14 2010] [error] [client 78.110.50.111] File does not exist: /home/whedonopolis/whedonopolis.com/administrator
[Tue Oct 12 02:18:14 2010] [error] [client 78.110.50.111] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 02:19:25 2010] [error] [client 220.181.7.121] File does not exist: /home/whedonopolis/whedonopolis.com/internal_error.html
[Tue Oct 12 02:19:41 2010] [error] [client 123.125.66.82] File does not exist: /home/whedonopolis/whedonopolis.com/internal_error.html
[Tue Oct 12 02:45:55 2010] [error] [client 222.76.218.41] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 04:29:54 2010] [error] [client 84.232.66.31] File does not exist: /home/whedonopolis/whedonopolis.com/internal_error.html, referer: http://translate.googleusercontent.com/ ... y-Qd5___Ag
[Tue Oct 12 04:29:54 2010] [error] [client 84.232.66.31] File does not exist: /home/whedonopolis/whedonopolis.com/internal_error.html, referer: http://translate.googleusercontent.com/ ... y-Qd5___Ag
[Tue Oct 12 06:39:53 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 06:39:53 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 06:52:48 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 06:52:48 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 07:21:35 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 07:21:35 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 07:47:30 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 07:47:30 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 08:13:40 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 08:13:40 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 08:13:41 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 08:13:41 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 08:40:38 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 08:40:38 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 09:10:11 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 09:10:11 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 09:40:34 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 09:40:34 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 09:40:37 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 09:40:37 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 09:57:19 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 09:57:19 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 10:08:41 2010] [error] [client 90.157.48.55] File does not exist: /home/whedonopolis/whedonopolis.com/forums, referer: http://www.whedonopolis.com/forums/index.php
[Tue Oct 12 10:08:41 2010] [error] [client 90.157.48.55] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html, referer: http://www.whedonopolis.com/forums/index.php
[Tue Oct 12 10:23:28 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 10:23:28 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 10:50:07 2010] [error] [client 217.131.215.179] File does not exist: /home/whedonopolis/whedonopolis.com/administrator
[Tue Oct 12 10:50:07 2010] [error] [client 217.131.215.179] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 10:50:07 2010] [error] [client 217.131.215.179] File does not exist: /home/whedonopolis/whedonopolis.com/administrator
[Tue Oct 12 10:50:07 2010] [error] [client 217.131.215.179] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 10:50:07 2010] [error] [client 217.131.215.179] File does not exist: /home/whedonopolis/whedonopolis.com/administrator
[Tue Oct 12 10:50:07 2010] [error] [client 217.131.215.179] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 10:50:07 2010] [error] [client 217.131.215.179] File does not exist: /home/whedonopolis/whedonopolis.com/administrator
[Tue Oct 12 10:50:07 2010] [error] [client 217.131.215.179] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 10:52:02 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 10:52:02 2010] [error] [client 66.249.68.58] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 11:10:30 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 11:10:30 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 11:15:05 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 11:15:05 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 11:43:53 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 11:43:53 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 11:59:49 2010] [error] [client 222.76.218.41] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 12:09:53 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 12:09:53 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 12:40:29 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 12:40:29 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 12:40:30 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 12:40:30 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 13:11:06 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 13:11:06 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 13:27:18 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 13:27:18 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 13:56:06 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 13:56:06 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 14:10:30 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 14:10:30 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
[Tue Oct 12 14:46:38 2010] [error] [client 208.51.190.130] File does not exist: /home/whedonopolis/whedonopolis.com/failed_auth.html
[Tue Oct 12 14:46:43 2010] [error] [client 208.51.190.130] user brian not found: /stats/
[Tue Oct 12 14:46:43 2010] [error] [client 208.51.190.130] File does not exist: /home/whedonopolis/whedonopolis.com/failed_auth.html
[Tue Oct 12 14:46:50 2010] [error] [client 208.51.190.130] user brian not found: /stats/
[Tue Oct 12 14:46:50 2010] [error] [client 208.51.190.130] File does not exist: /home/whedonopolis/whedonopolis.com/failed_auth.html
[Tue Oct 12 14:46:55 2010] [error] [client 208.51.190.130] user marpow2: authentication failure for "/stats/": Password Mismatch
[Tue Oct 12 14:46:55 2010] [error] [client 208.51.190.130] File does not exist: /home/whedonopolis/whedonopolis.com/failed_auth.html
[Tue Oct 12 14:47:00 2010] [error] [client 208.51.190.130] user marpow2: authentication failure for "/stats/": Password Mismatch
[Tue Oct 12 14:47:00 2010] [error] [client 208.51.190.130] File does not exist: /home/whedonopolis/whedonopolis.com/failed_auth.html
[Tue Oct 12 14:47:05 2010] [error] [client 208.51.190.130] user marpow2: authentication failure for "/stats/": Password Mismatch
[Tue Oct 12 14:47:05 2010] [error] [client 208.51.190.130] File does not exist: /home/whedonopolis/whedonopolis.com/failed_auth.html
[Tue Oct 12 14:47:53 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/gallery/index.phpimages
[Tue Oct 12 14:47:53 2010] [error] [client 66.249.68.84] File does not exist: /home/whedonopolis/whedonopolis.com/missing.html
 

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By: lgarner (offline)  Oct 12 2010 17:28 pm  
lgarner

Most of those are just file-not-found errors, no problem. Your root debug looks like the Bad Behavior files are missing. Your path_html seems to be set correctly. Try disabling the Bad Behavior plugin using fusionrescue.php. You might need to reame your "install" directory if you previously removed or renamed it as you're supposed to. The url is http://yoursite/admin/install/fusionrescue.php. You can disable the plugin and see if that fixes the problem.

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By: Veloxi (offline)  Oct 12 2010 17:39 pm  
Veloxi

K, I ran the http://www.whedonopolis.com/admin/insta ... rescue.php program, went to the plugin admin and turned off bad behavior, and the site still seems broken.

Any thoughts on what to try next? Sorry for all the questions, I'm not very PHP skilled.

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By: lgarner (offline)  Oct 12 2010 17:53 pm  
lgarner

OK, I didn't notice this the first time. Your path_html isn't set right, after all.

Your actual document root, according to the $_SERVER variable, is /home/whedonopolis/whedonopolis.com. Your $_CONF['path_html'] is set to /home/.miss/whedonopolis/whedonopolis.com. Unless there's some odd symlinking going on, that explains why your files aren't being found. Try using fusionrescue.php again to set the path_html to match your document root and that ought to do it.

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By: lgarner (offline)  Oct 12 2010 17:56 pm  
lgarner

By the way, there are a few other paths besides path_html that will need fixing- anything that starts with "/home/.miss/whedonopolis..."

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By: Veloxi (offline)  Oct 12 2010 17:57 pm  
Veloxi

Quote by: lgarner

OK, I didn't notice this the first time. Your path_html isn't set right, after all.

Your actual document root, according to the $_SERVER variable, is /home/whedonopolis/whedonopolis.com. Your $_CONF['path_html'] is set to /home/.miss/whedonopolis/whedonopolis.com. Unless there's some odd symlinking going on, that explains why your files aren't being found. Try using fusionrescue.php again to set the path_html to match your document root and that ought to do it.


K, I removed all the ".miss" bits (it was in several entries) and now the site is KINDA there.

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